Digital goods are delivered by Valve Corporation, a corporation under the laws of the State of Washington, registered office 10400 NE 4th St., Bellevue, WA 98004, United States, Washington Secretary of State number 60 22 90 773, VAT ID No. EU 8260 00671, Tel. +33170387375, Email support_fr@valvesoftware.com.

You can refer any dispute with us to a consumer mediator. More details here.

We offer refunds to our customers worldwide provided the refund is requested within fourteen days of purchase and the title has been played for less than two hours. For more details, see our refunds policy.

If you are domiciled in the European Union, you also benefit from a statutory right of withdrawal and can withdraw from the subscription of digital content without giving any reason. This right expires 14 days after your subscription or when you start downloading the digital content for the first time, whichever is sooner. To meet the deadline, it is sufficient to send an unequivocal statement to Valve Corporation (e.g. by letter sent at 10400 NE 4th St., Bellevue, WA 98004, United States). You may attach the form below but this is not mandatory. The easiest way to withdraw is to make a request on the Steam Support page. We will acknowledge receipt of such withdrawal without delay. You will be reimbursed of all payments you made (without incurring any fees) by the same means of payment you used for purchasing the digital content, no later than 14 days after we are informed of your decision to withdraw.

The statutory right of withdrawal is not applicable to the supply of digital content which is not supplied on a tangible medium if the performance has begun with your prior express consent and acknowledgment that you hereby lose your right of withdrawal.

Withdrawal form:

To Valve Corporation, 10400 NE 4th St., Suite 1400, Bellevue, WA 98004
I hereby give notice that I withdraw from my contract of sale for the provision of the following item: [identify your purchase and insert your transaction number], ordered on [insert date of purchase]. [Insert your name and address as well as the name of your Steam Account]
[Signature - only if this form is notified on paper] [Insert date]